Dedicated phone reps for US businesses, trained and managed for you
Opero BPO places full-time reps from Egypt on your phones for cold calling, appointment setting and customer service. Each rep works only for you, on your hours, inside your dialer and CRM.
$995 a month per full-time rep. First month $795. Month to month.
Your hours, not ours
Pick your time zone. Your rep's shift is set around your business day.
9:00 AM to 5:00 PM in New York is 4:00 PM to 12:00 AM in Cairo.
Your rep works your business day, whatever your US time zone.
Hiring a phone rep shouldn't take over your week
More calls mean more conversations, more appointments and more deals. The hard part is everything around the calls.
- A local hire is expensiveAn hourly wage plus payroll costs adds up quickly for a role that is mostly dialing and following up.
- Shared call centers split attentionWhen an agent works for several clients at once, nobody learns your offer and your objections the way you need them to.
- Managing reps is a job of its ownHiring, training, checking activity and starting over when someone leaves pulls you away from selling and running the business.
Opero takes that work off your plate. You get one dedicated rep who learns your script and works your leads, and we handle the hiring, the training and the daily management.
How it works
Three steps from our first call to a rep working your leads.
Book a call and share your process
Tell us what the rep will do, who they'll call, your hours and your script. We'll confirm the role is a good fit before anything starts.
We hire and train your rep
We recruit a full-time rep for you, and our founder and his team of experienced setters, closers and support agents train them on your script, your offer and your tools.
A trained rep within 2 weeksYour rep starts calling
They log into your dialer and CRM, work the lead lists you provide, and you get a daily report of dials, conversations and appointments.
300+ dials a day on outbound
What your rep can do
Every rep is full-time and dedicated to one client. You choose the work they focus on.
Cold calling
Outbound calls to the lead lists you provide, in your dialer, following your script. Your rep qualifies prospects and logs every result in your CRM.
- 300+ dials a day
- Your script
- Your dialer
Appointment setting
Your rep calls and follows up with your leads, qualifies them against your criteria and books appointments straight onto your calendar.
- Qualified meetings
- Follow-up calls
- No per-appointment fees
Customer service
Inbound calls answered during your business hours by a rep who knows your business, your policies and your tone, with every call logged in your systems.
- Inbound support
- Bookings and reschedules
- Your US hours
Industries we staff for
We place reps with US businesses that live on the phone. Each page explains what your rep would do day to day.
Real estate investors and wholesalers
Cold calling seller lists, qualifying motivated sellers and booking appointments for your acquisitions team.
Real estate cold callingMed spas
Answering calls, following up on new inquiries and booking consultations while your front desk looks after clients.
Med spa receptionistRoofing and solar
Calling homeowner leads, qualifying them and booking inspections and consultations for your sales team.
Roofing and solar settingAny business hiring a remote rep
Need a remote setter, closer or customer service rep? The same dedicated, managed model works for you.
Hire a remote repOne plan. One rep. One flat price.
No commission and no long-term contract. Just a dedicated rep, hired, trained and managed by us, for a flat monthly rate.
What's included
- A full-time rep who works only for your business
- Hiring and recruiting
- Training on your script by people who have done the job
- Daily management of your rep
- A daily report of dials, conversations and appointments
- Your US business hours, any time zone
What you provide
- Your lead lists (compliant with US calling rules)
- Your dialer
- Access to your CRM
- Your scripts and process
Dedicated full-time rep
$995per month, per rep
Flat rate. No commission. Month to month.
First month $795. A trained rep can start within 2 weeks.
- Works only for you, full-time
- Your US business hours, any time zone
- Uses your dialer, CRM and scripts
- 300+ dials a day on outbound campaigns
- Hired, trained and managed by Opero
- Daily report of dials, conversations and appointments
No long-term lock-in.
Trained and managed by people who have done the job
Opero was founded by Mohab Abdelrhim, who spent years on the phones for US companies as an appointment setter, a closer and a customer service agent.
Mohab leads training and management together with a team who have worked the same roles: setters, closers and customer service agents who know what a good call sounds like because they have made those calls themselves. Before your rep's first dial, they have practiced your script with people who have handled real objections and booked real appointments.
The same team manages your rep every day after launch. And rather than ask you to take our word for it, we make the first month $795, so you can see the work for yourself before paying the full rate.
Frequently asked questions
How much does a dedicated phone rep cost?
$995 per month for one full-time rep. It's a flat rate with no commission. Your first month is $795.
Is there a long-term contract?
No. Opero is month to month, with no long-term lock-in.
How quickly can a rep start?
A trained rep can start within 2 weeks of our first call.
Does my rep work for other clients too?
No. Every Opero rep is full-time and works only for one client. If you hire a rep, that rep works only for you.
What hours do the reps work?
Your US business hours, in any US time zone. Eastern, Central, Mountain or Pacific, the rep's shift is set around your day.
What do I need to provide?
Your lead lists, your dialer, access to your CRM, and your scripts. Your rep works inside your own systems, so your data stays with you.
Who hires, trains and manages the rep?
We do. Opero handles hiring, training on your script and daily management. Training and management are led by founder Mohab Abdelrhim and a team who have worked as appointment setters, closers and customer service agents themselves.
How will I know what my rep is doing?
You get a daily report of dials, conversations and appointments. Because the rep works in your dialer and CRM, you can also see their activity there at any time.
How many calls does a rep make?
On outbound campaigns, reps make 300+ dials a day.
Where are the reps based?
In Egypt. Our reps speak strong English, work your US hours, and cost far less than a local hire. Read why we hire in Egypt.
Who is responsible for calling-list compliance?
You are. Clients provide the call lists and are responsible for making sure those lists comply with US calling rules, including the TCPA and Do Not Call scrubbing.
Get a trained rep on your phones in two weeks
Book a call. Tell us about your calls, your script and your hours, and we'll tell you honestly whether a dedicated rep is a fit. Your first month is $795.